Refund policy

Ojade returns and refunds

For a change of mind, email studiostonecode@gmail.com within 30 days of delivery with your order number. Please wait for Ojade’s return instructions before sending the work. The work must be unused, unaltered and returned in its original condition, safely protected for transport. You pay the return postage for a change-of-mind return. Once the returned work is received and inspected, Ojade will refund the purchase price to the original payment method.

If a work arrives damaged, is faulty, incorrect or does not match its description, contact Ojade promptly at studiostonecode@gmail.com with your order number and details. Ojade will work with you on the appropriate remedy under New Zealand consumer law. This voluntary change-of-mind policy does not limit any rights you have under the Consumer Guarantees Act or other applicable law. Please contact Ojade, rather than the maker or supplier, about any order problem.